Frequently Asked Questions (FAQ)
What time can we expect our delivery?
Deliveries are usually made between 8.00am - 5.00pm Monday to Friday.
How often will we receive deliveries?
All customers are placed onto a fortnightly or monthly delivery schedule- depending on your individual needs. A delivery calendar will be provided to you which indicates the days we are in your area.
What if I run out of spring water before my next scheduled delivery?
Simply call (08) 9209 0600 and we will arrange an urgent delivery. A minimum of 2x15L bottles must be ordered.
What payment options are there?
We have a range of payment options. Automatic credit card payments are preferred. Payments can also be made by cash or cheque.
Where is the spring water sourced from?
Palm Springs WA draws its' water from natural springs in Jarrahdale, Bedfordale and Serpentine. Our springs are in protected areas to ensure quality and consistency all year round. For our Spring Water analysis, look under 'Our Water' page in this website.
What should I do if my Palm Springs rental dispenser breaks down?
Contact us immediately so we can replace for you FREE OF Charge. It is your absolute right as a Palm Springs dispenser rental customer to have your dispenser exchanged, maintained and repaired quickly- without any cost or inconvenience to you.
Can I buy my rental dispenser out right?
Buying a dispenser may seem like a good idea, because no-one wants to rent one. Comments from customer who have rented for the last 5 years say that they would have paid for their dispenser by now! This is true to some degree, but here are some interesting facts that we found…
In 5 years, Palm Springs would have on average, exchanged the dispenser NINE times, due to faults, repairs, re-gasing, sanitization and upgrades. Dispensers are very temperamental, like light globes. They work fine… for a while until one day… pop, ping, bang.
The most common problems with water dispensers are;
- Thermostats stop working. Water no longer hot and or cold.
- Internal leaks can short-out dispenser.
- Taps broken and need replacing @ $5.50 each.
- Refrigerant Gas R134a needs refilling.
- Toxins and contaminants build up inside result in bad tasting water.
Should your dispenser require repairs or servicing under warranty… you have to pay for freight to send your dispenser over to the eastern states (or wherever the warranty work needs to be done). The freight cost and the inconveniences of being without water (especially during summer) outweigh any idea of buying a dispenser outright.
Time and time again we have customers asking us to help them out, at least until their water dispenser returns. Some customers have been waiting months. Sadly to say, we have to charge a short-term rental fee.
Partners/Accreditations.
Palm Springs is a key supplier of Natural Spring Water to the Government Departments of Western Australia.